Senior Client Implementation Manager (F/H)
Ă distance / TĂ©lĂ©travail - Paris, Ăle-de-France, France
Operations
Description de l'offre d'emploi
Lemonway simplifies complex and regulated payment for marketplaces.đ
Lemonway provides a dedicated payment solution for investment platforms and B2C/B2B marketplaces in Europe. The SaaS solution accessible via API allows 400 platforms to collect funds in a secure and regulated framework (PSD2, Payment Agent, KYC, AML/CTF).đ
Lemonway has raised âŹ35 million in Series B to finance its continuous growth.
Join a fast-growing scale-up that offers one of the most innovative solutions in a fast-growing market !
- Join over 140 motivated and talented employees
- Shape the future of payments in the new digital economy
- Be part of an expert team, open to sharing knowledge to enable every talent to reach their full potential
- Work in a hyper-growth tech environment
As part of the Solution Delivery & Implementation team, and reporting to the Team Lead, the Senior Client Implementation Managerâs is responsible of complex implementation of Lemonwayâs solutions for strategic customers from the kick-off to first transactions.
Responsibilities
- As main point of contact you will lead complex implementation of Lemonwayâs products, from contract signature by the Sales team to the actual use of our solutions, following existing processes
- Be responsible of our top strategic customers implementation with complex payments schemes
- Understand the customer complexity and business value to design their payment strategy, architecture and end-users journey and align the right external and internal stakeholders
- Support the payment transformation of our strategic customers by following their API integration, advising on the payment processes and our regulatory rules
- Collaborate with the product team on pilot implementation, document new implementation processes and communicate product / tech feedbacks from customers
- Work with our sales team to create customized and modular offers to address our customers payment complexity.
Pré-requis du poste
The ideal candidate for this role will be client-oriented, techie and payment expert with excellent communication and analytical skills.
Desired skills
- Demonstrated project management skills in a complex context
- Strong relationship and client management skills
- Ability to set priorities and meet deadlines
- Problem-solving oriented, resourceful, curious
- Strong analytical skills
- Mastery of office automation tools
- Fluent in German, English and French; other European languages (Italian, Spanish) are a plus.
- Job based in Paris or German (office currently being opened)
Experience
- At least 5 years experience in a customer facing and project management role, ideally in a Fintech company
- Previous experience in the payment, banking or finance industry, using APIâs is a big plus!
- Master in (International) Business Management/Project Management.
RECRUITMENT PROCESS
1) Hiring Manager
2) HR Interview
3) Meeting with our COO
WHATâS IN FOR YOU
- Flexible working environment đ
- Private Health care plan with Alan âââïž
- Food allowance with a Swile card 9 euros a day đł
- Annual Holidays Bonus and 25 days of holidays + RTT đ
- Sport and wellness subscription with Gymlib đ€žââïž
- International environment đ
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C'est fait !
Votre candidature a été envoyée avec succÚs !